Delivery methods

Optica Familiei offers customers the possibility to choose between two delivery methods for ordered products, so that everyone can opt for the most convenient option.

Personal pickup from designated locations
Customers can reserve products online and pick them up in person from any Optica Familiei location. The list of pickup points is clearly displayed on the checkout page, depending on stock availability. Payment for products is made at the time of pickup. This method is especially recommended for customers who wish to check the products before purchase or receive them immediately.

Courier delivery
Products can be delivered by courier to the address indicated by the customer when placing the order. Payment can be made in cash or by card, according to the payment documents presented by the courier. To ensure delivery safety, the order will only be handed over to a person over 18 years of age who provides the order number to the courier.

Delivery zones and fees

  • The delivery service is available for all Optica Familiei products displayed on the website, in Chisinau municipality and in all localities of the Republic of Moldova (for non-optical products: accessories, contact lenses, solutions, etc.).

  • In Chisinau, the courier delivery fee is 45 lei for orders under 350 lei; orders over 350 lei benefit from free delivery (exception: suburbs, where the national fee applies).

  • Outside Chisinau, the delivery fee is 50 lei for orders under 650 lei; orders over 650 lei are delivered free of charge.

Delivery times

  • Orders placed on working days (Monday - Friday) between 08:00 and 14:00 are delivered on the same day, by 19:00 or within a maximum of 24 hours from order confirmation.

  • Orders placed between 14:00 and 08:00 the next working day are delivered by 19:00 the next day.

  • Orders placed on weekends (Saturday - Sunday) will be delivered on Monday.

  • In case of delays, the customer will be informed and a new delivery time will be set.

Product reception
The customer must sign the delivery note presented by the courier, confirming receipt of the products in good condition and in full. If the customer cannot receive the order personally, it can only be handed over to a person over 18 years of age who knows the order number.

Special products – optical lenses and accessories
Customers can benefit from online reservation of optical products and accessories, with pickup from Optica Familiei locations. For certain special products, pickup or delivery may be conditioned by presenting supporting documents, if applicable (e.g., prescription for contact lenses).

Changing the delivery method
Once the order has been placed, changing the delivery method (from personal pickup to courier or vice versa) is not possible. To change the delivery method, the order must be canceled and placed again, with the desired method.

Thus, Optica Familiei offers customers a flexible and secure ordering process, with clear information about costs, deadlines, and conditions for receiving products.