Privacy Policy

1. Terms and conditions

FARMACIA FAMILIEI SRL, headquartered in Chisinau, 23 Burebista Street, is committed to respecting the privacy of users of the farmaciafamiliei.md (ff.md) website.
The policy of protection of individuals with regard to the processing of personal data is based on the General Data Protection Regulation (GDPR), which creates rules on the protection of personal data in the European Union, as well as on applicable national legislation. This general policy applies to the website you are on, ff.md managed by FARMACIA FAMILIEI SRL. Although you can access its content without providing any personal information, in some cases this information is required in order to be able to provide you with the online services you request, according to the declared purposes, in order to register for online services or by e-mail, to make comments, to carry out correspondence.
Such information is processed in accordance with the provisions of the aforementioned regulation and we would like to inform you about how it is used, as follows:
- the collected data is physically hosted on a web server located at the company's headquarters, under the administration of FARMACIA FAMILIEI SRL which meets the highest security standards accepted at the industry level.
- the collected information is stored until the purpose for which it was collected is completed but no more than 24 months from the last activity.
- in order to exercise your rights, namely: the right of access, the right to rectification, the right to erasure of data, the right to withdraw your initial consent, the right to data portability, the right to restriction of processing, please write to us by e-mail at online@ff.md - by default, the ff.md website uses functional cookies to improve your experience when using this website. You have the option to reject or accept their use. For more information about our cookie policy or about the cookies used and the activation/deactivation methods, please read below.
- the processing of e-mail messages is done only for the purpose of carrying out correspondence with you. If the team responsible for managing incoming messages cannot answer your question, it will forward your e-mail to another internal service. You will be informed by e-mail which service this is and that your request will be taken over by that service. If you have questions regarding the processing of your correspondence and personal data, you can include them in the message you send us.
- we also use social media channels to present our services and products. The use of social media is highlighted on this site with buttons specific to each channel. For example, you can watch presentations that we upload to our YouTube page or follow links from our website or associated Facebook. Each channel has its own policy on how it processes your personal data. For example, if you choose to watch one of our videos on YouTube, you will be asked for your explicit consent to accept YouTube cookies; if you look at our activities on Facebook, you will be asked for your explicit consent to accept Facebook cookies; the same applies to other services.
If you have any concerns or questions regarding the use of your personal data by those sites associated with the media channels mentioned above, we recommend that you carefully read their privacy policies before using them.
Your continued access to the content of the ff.md website constitutes acceptance of our privacy policy. For any suggestions or complaints regarding the content of the privacy policy, please contact us at the e-mail address shop.online @ff.md.
FARMACIA FAMILIEI SRL is registered in the Register of Personal Data Operators as a personal data operator.
Definitions
The terms “site” and “the site” used in this document refer to the website www.ff.md Visitor – any person who accesses the website www.ff.md. User – the natural person who has or obtains access to the content, through electronic means of communication.
By "content" we mean:

  • all information on the site that can be visited, viewed or otherwise accessed using digital equipment;
  • the content of any e-mail sent to its users or customers by Farmacia Familiei SRL by electronic means and/or any other available means of communication;
  • information related to the products, services and/or prices charged by Farmacia Familiei SRL

Personal data – information we collect from you that can be used to identify you. This may include your name, address, telephone number, email address.
Acceptance of the “Terms and Conditions”
Before viewing this site, please read the following terms and conditions carefully. They establish the terms and conditions of your use of all materials that make up this site. Accessing the site and using its applications implies explicit or implicit acceptance of all published Terms and Conditions, which have full contractual value.
Farmacia Familiei SRL reserves the right to modify the content of this site at any time. In this case, Farmacia Familiei will notify users by displaying the changes on a page that will appear when accessing the site. The user's continued use of the site constitutes an affirmative response to accept the changes made to this contract.
Site Content
The information published on the site is information of general interest about the products sold as well as other information of interest to users. The prices and availability of the products sold may undergo subsequent changes, this being influenced by external factors such as the pricing policy of the distributors or the availability of the products in their stock.
partner
Regarding product quality, brand authenticity, and any other questions regarding a specific brand or product, the customer can contact the representative of the respective brand or the importer.
Disclaimer
Part of the content of the site, namely the texts, product descriptions, their technical characteristics, their images and symbols, is made available to us by the partner manufacturers and suppliers. For this reason, Farmacia Familiei does not assume responsibility for the damages caused by errors, lack of accuracy or non-update of the information published or maintained on the site. The images presented on the site are exemplary, and the products actually sold may differ from the images on the site in any way (color, accessories, appearance, etc.).
Farmacia Familiei does not guarantee the availability of all products displayed in stock. The published prices are informative and may be subject to change. Farmacia Familiei is not responsible for damages, costs, lawsuits, claims or expenses arising as a result of users' failure to comply with the "Terms and Conditions". Farmacia Familiei is not responsible for damages created as a result of the site not functioning as well as for those resulting from the impossibility of accessing certain links displayed on the site.
Processing of personal data
According to the requirements of the Law for the protection of individuals with regard to the processing of personal data and the free movement of such data, Farmacia Familiei is obliged to administer in safe conditions and only for the specified purposes, the personal data provided by you.
By completing the necessary data, the client declares and accepts and gives his express and unequivocal consent that all this personal data be stored, used and processed by the operator in accordance with the declared purposes.
disputes
Any disagreements arising from or in connection with this contract will be resolved amicably. Otherwise, the dispute will be resolved by the competent courts.

2. Cookie policy

This site uses cookies. A cookie is a small alphanumeric file stored on the hard drive or in the browser of a computer, tablet, smartphone or similar device when browsing the internet. Cookies allow us to provide relevant information about our products and services and to give you a better experience when browsing our site. Most of the cookies we use are of the analytical type, which count users, help us understand how people navigate our site and help improve how the site works, for example, by making the results more accurate in the case of searches. We also use certain cookies for advertising purposes so that we can more effectively manage the presentation of our products on other platforms where users can request services, such as Facebook. None of our cookies store personal information such as your name or address. Please note that restricting cookies may have an impact on some website functionalities.

3. User rights

We inform you that you have the following rights regarding Data in the relationship between you and our company:
- Right of access – meaning the right to request confirmation of whether or not the Data is being processed, and if so, you may request access to it, as well as certain information about it. Upon your request, you will also receive a copy of the Data;
- Right to rectification – meaning the right to obtain the rectification of inaccurate Data, as well as the completion of Data that is incomplete, including by providing you with additional information;
- The right to data deletion – meaning that in situations expressly regulated by law (especially if you withdraw your consent or if it is found that the Data has been processed illegally), you have the right to obtain from the company the deletion of the Data concerning you;
- The right to withdraw consent – ​​meaning the right to withdraw, at any time, consent to the processing of Data;
- Right to restriction of processing – meaning the right to obtain from the company restriction of the processing of the Data in certain situations expressly regulated by law (in particular if you contest the accuracy of the Data or if the processing is unlawful but you oppose the deletion of the Data). In these situations, except for storage, the Data will no longer be processed.
- The right to lodge a complaint – meaning your right to lodge a complaint regarding the way in which the Data is processed. The complaint is lodged with the specialized National Authority.