Privacy Policy
1. Terms and conditions
FARMACIA FAMILIEI SRL, headquartered in Chișinău, str. Burebista 23, is committed to respecting the privacy of users of the farmaciafamiliei.md (ff.md) website.
The policy for the protection of individuals with regard to the processing of personal data is based on the General Data Protection Regulation (GDPR), which establishes rules for the protection of personal data in the European Union, as well as on applicable national legislation. This general policy applies to the website you are currently visiting, ff.md, which is managed by FARMACIA FAMILIEI SRL. Although you can access its content without providing any personal information, in some cases this information is required in order to provide you with the online services you request, in accordance with the stated purposes, in order to register for online services or by email, to make comments, or to conduct correspondence.
Such information is processed in accordance with the provisions of the aforementioned regulation, and we would like to inform you about how it is used, as follows:
- the data collected is physically hosted on a web server located at the company's headquarters, under the administration of FARMACIA FAMILIEI SRL, which meets the highest security standards accepted in the industry.
- the information collected is stored until the purpose for which it was collected has been fulfilled, but for no longer than 24 months from the last activity.
- In order to exercise your rights, namely: the right of access, the right to rectification, the right to erasure, the right to withdraw your initial consent, the right to data portability, the right to restriction of processing, please write to us by email at online@ff.md - By default, the ff.md website uses functional cookies to improve your experience when using this site. You have the option to reject or accept their use. For more information about our cookie policy or the cookies used and how to enable/disable them, please read below.
- Emails are processed solely for the purpose of corresponding with you. If the team responsible for managing incoming messages is unable to answer your question, it will forward your email to another internal service. You will be informed by email of the name of this service and that your request will be handled by that service. If you have any questions about the processing of your correspondence and personal data, you can include them in your message to us.
- we also use social media channels to present our services and products. The use of social media is highlighted on this site with buttons specific to each channel. For example, you can watch the presentations we upload to our YouTube page or follow the links on our website or associated Facebook page. Each channel has its own policy on how it processes your personal data. For example, if you choose to watch one of our videos on YouTube, you will be asked for your explicit consent to accept YouTube cookies; if you look at our activities on Facebook, you will be asked for your explicit consent to accept Facebook cookies; the same applies to other services.
If you have any concerns or questions regarding the use of your personal data by those sites associated with the above-mentioned media channels, we recommend that you carefully read their privacy policies before using them.
Your continued access to the content of the ff.md website constitutes your acceptance of our privacy policy. For any suggestions or complaints regarding the content of the privacy policy, please contact us at shop.online @ff.md.
FARMACIA FAMILIEI S.R.L. is registered in the Register of Personal Data Operators as a personal data operator.
Definitions
The terms "site" and "website" used in this document refer to the website www.ff.md
Visitor – any person who accesses the website www.ff.md.
User – the natural person who has or obtains access to content through electronic means of communication.
By "content" we mean:
- all information on the website that can be visited, viewed, or otherwise accessed using digital equipment;
- the content of any email sent to its users or customers by Farmacia Familiei S.R.L. by electronic means and/or any other available means of communication;
- information related to the products, services, and/or prices offered by Farmacia Familiei S.R.L.
Personal data – information we collect from you, based on which you can be identified. This may include your name, address, telephone number, email address.
Acceptance of the "Terms and Conditions"
Before viewing this site, please read the following information carefully. They set out the terms and conditions for your use of all materials that make up this website. Accessing the website and using its applications implies explicit or implicit acceptance of all published Terms and Conditions, which have full contractual value.
Farmacia Familiei S.R.L. reserves the right to modify the content of this website at any time. In this case, Farmacia Familiei will notify users by displaying the changes on a page that will appear when accessing the site. Continued use of the site by the user constitutes an affirmative response to accept the changes made to this contract.
Content of the
website The information published on the website is general information about the products sold and other information of interest to users. The prices and availability of the products sold are subject to change, as they are influenced by external factors such as the pricing policy of distributors or the availability of products in their stock.
Partners
For questions regarding product quality, brand authenticity, or any other concerns regarding a specific brand or product, customers may contact the representative of the respective brand or importer.
Disclaimer
Part of the content of the website, namely the texts, product descriptions, technical characteristics, images, and symbols, is provided to us by our partner manufacturers and suppliers. For this reason, Farmacia Familiei does not assume responsibility for damages caused by errors, inaccuracies, or outdated information published or maintained on the website. The images presented on the website are for illustrative purposes only, and the products actually sold may differ from the images on the website in any way (color, accessories, appearance, etc.).
Farmacia Familiei does not guarantee the availability of all products displayed in stock. The prices published are for information purposes only and are subject to change. Farmacia Familiei is not liable for any damages, costs, lawsuits, claims, or expenses arising from users' failure to comply with the "Terms and Conditions." Farmacia Familiei is not liable for any damage caused by the malfunctioning of the website or by the inability to access certain links displayed on the website.
Processing of personal data
In accordance with the requirements of the Law on the protection of individuals with regard to the processing of personal data and the free movement of such data, Farmacia Familiei is obliged to manage the personal data you provide in a secure manner and only for the specified purposes.
By filling in the necessary data, the customer declares and accepts and gives their express and unequivocal consent for all this personal data to be stored, used, and processed by the operator in accordance with the stated purposes.
Disputes
Any disagreements arising from or in connection with this contract will be settled amicably. Otherwise, the dispute shall be settled by the competent courts.
2. Cookie policy
This site uses cookies. A cookie is a small alphanumeric file stored on the hard drive or in the browser of a computer, tablet, smartphone, or similar device when browsing the internet. Cookies allow us to provide relevant information about our products and services and to offer you a better experience when browsing our site. Most of the cookies we use are analytical cookies, which count users, help us understand how our website is navigated, and help improve how the website works, for example, by making search results more accurate. We also use certain cookies for advertising purposes, so that we can more effectively manage the presentation of our products on other platforms where users can request services, such as Facebook. None of our cookies store personal information such as your name or address. Please note that restricting cookies may impact some website functionality.
3. User rights
We inform you that you have the following rights regarding Data in relation to our company:
- Right of access – meaning the right to request confirmation as to whether or not Data is being processed and, if so, you may request access to it, as well as certain information about it. Upon your request, you will also receive a copy of the Data;
- Right to rectification – meaning the right to obtain the rectification of inaccurate Data, as well as the completion of incomplete Data, including by providing additional information;
- Right to erasure – meaning that in situations expressly regulated by law (in particular if you withdraw your consent or if it is found that the Data has been processed unlawfully), you have the right to obtain from the company the erasure of Data concerning you;
- Right to withdraw consent – meaning the right to withdraw, at any time, your consent to the processing of Data;
- Right to restrict processing – meaning the right to obtain from the company the restriction of Data processing in certain situations expressly regulated by law (especially if you contest the accuracy of the Data or if the processing is illegal, but you oppose the deletion of the Data). In these situations, except for storage, the Data will no longer be processed.
- Right to lodge a complaint – meaning your right to lodge a complaint about the manner in which the Data is processed. The complaint shall be lodged with the specialized National Authority.